Cancellation and Refund Policy

Cancellation Policy

Once purchased there is a 2 hour cancellation window. After this window a £10 design fee will be applied as we will have started working on your order.

Refund Policy

To be eligible for a refund, your item must not have been printed. If for any reason the customer is not happy with the initial design, before sending it to print, then a  refund is permitted. This will be a full refund minus the £10 design fee if issued outside the cancellation window


Poly Pawtraits has a no exchange or return policy due to the personalised nature of products sold. If a product is proved to be incorrect or damaged a replacement will sent to the customer. We will make every attempt to ensure you receive the portrait you dream of.