All custom portraits are meticulously designed by our super talented artists. Each image is made up of 100's of individual triangles, each digitally hand drawn and coloured to ensure your pets unique features and personality shine through in your pets portrait.
We allow changes to both background colour and your pet image within the first 24 hours of ordering. After this the image is in our artists hands and we can no longer accept changes. This process is taken to improve delivery time so you can recieve your pets poly portrait as soon as possible.
All orders are personal and unique to you and your pet therefore we cannot offer refunds. If there is a problem with the portrait please contact us and we will do our best to make sure you are happy.
If your portrait has arrived damaged please let us know and we will try and ship out a replacement as fast as possible. In line with our refund policy we do not offer refunds for damaged goods however do offer replacements.